Privacy Policy for HVAC NZ
Last Updated: 20 Jan 2022
At HVAC NZ, we are committed to protecting your privacy and ensuring your personal information is handled safely and transparently. This policy outlines how we collect, use, and protect your information in accordance with the New Zealand Privacy Act 2020.
1. Information We Collect
To provide our heating, ventilation, and air conditioning services, we may collect the following personal information:
- Contact Details: Your name, phone number, email address, and physical service address.
- Property Information: Floor plans, details of existing HVAC systems, and photographs of the site for installation or maintenance purposes.
- Billing Information: Payment details and billing addresses (we do not retain full credit card numbers).
- Communication Records: Notes from phone calls, emails, or enquiries regarding your service.
2. How We Use Your Information
We only use your personal information for purposes related to our business operations, including:
- Providing quotes and scheduling service appointments.
- Installing, maintaining, or repairing HVAC systems at your property.
- Communicating with you regarding your orders, service reminders, or warranties.
- Internal administrative tasks such as billing and record-keeping.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with trusted partners only when necessary to complete your service, such as:
- Subcontractors: To assist with specialized parts of an installation.
- Suppliers: To register product warranties on your behalf.
- Regulatory Authorities: If required by law or to ensure building compliance (e.g., IQP registration).
4. Storage and Security
We take reasonable steps to protect your data from unauthorized access, loss, or misuse.
- Your information is stored in secure digital systems or locked physical files.
- We only keep your information for as long as it is needed for the purpose it was collected.
5. Your Rights
Under the Privacy Act 2020, you have the following rights:
- Access: You can request a copy of any personal information we hold about you.
- Correction: You can ask us to correct your information if it is inaccurate or out of date.
- Privacy Officer: Every NZ business must have a Privacy Officer to handle these requests and manage data breaches.
6. Contact Us
If you have any questions about this policy or wish to exercise your rights, please contact our Privacy Officer:
Email: sales@hvacnz.co.nz
Phone: 09 393 4822
Address: 63c Carlisle Ave, Torbay, Auckland 0630
Phone: 09 393 4822
Address: 63c Carlisle Ave, Torbay, Auckland 0630